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Shipping Information

Delivery times

We use Australia Post as our primary delivery company with a delivery time of between 7 – 10 business days depending on the delivery location for standard parcels.

Express post is also available with delivery times between 1 – 5 days depending on the delivery location.

Deliveries are normally made on week days only. Regional deliveries may take longer.

If you place you order by 3pm (Mon – Fri) it will be posted same business day. Orders placed after 3pm (Mon -Fri) will be posted next business day.

Reasons for Order Delays

• Public holidays

• Incorrect address has been entered against the order.

• If the payment capture process is unsuccessful your order will be delayed until alternate payment arrangements can be made.

Order tracking

All orders are dispatched using Australia Post.

Once your order is dispatched you’ll receive an email from Nancy Stroop containing your tracking code. If you do not receive this email and would like to obtain your tracking number please call Customer Service on 0402207982 (mobile call charges apply) or email us using the contact us option from our online store.

Once you have your tracking number, you can track your parcel by entering the tracking number into the Australia Post website delivery tracking system. Please allow 24 hours for your parcel to register the tracking number against your order, before attempting to track your parcel.

International Delivery

Nancy Stroop delivers worldwide, Delivery times between 3 – 21 days depending on the delivery location.