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When ordering a PDF pattern, please create a customer account first to be able access your PDF pattern downloads at any time.

Refunds & Exchanges

We are not required to provide a refund or replacement if you change your mind about what you bought.
But if the item you bought has a major problem, you can choose
a refund or exchange. A major problem is when the item:
• has a problem that would have stopped you
from buying it if you had known about it
• is unsafe as result of the problem
• is significantly different from the sample
or description
• doesn’t do what we said it would, or doesn’t do
what you asked for and can’t easily be fixed.
If the problem is not major, we will repair the item within a reasonable time or give you a refund or replacement.
Please keep your proof of purchase – for example, your receipt.
PLEASE NOTE: NO REFUNDS ON PDF PATTERNS OR DESIGNZ COLLECTION (PDF PATTERNS)