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When ordering a PDF pattern, please create a customer account first to be able access your PDF pattern downloads at any time.

Download and Account Information

*How to create an account on my website *

Click on create an account and fill in your details, including a password, that only you have access to. (I don’t see any password so I can’t help if you forget.
Then when you purchase anything (including digital downloads eg PDF patterns) from my website you will have all your details already saved.
At checkout you just click on the address and check that the details are correct, (including email) and complete your purchase.
If you have bought a PDF (digital download) you will need to wait until you receive your ‘Shipping Confirmation’ email.
Once you have that, head to my website and log in to your account, using the details you provided earlier (email & password).
You then click on your name; this is located on the top right hand side of the page. This will take you to your ‘Order History’ and all you need to do then is click on the order number and the ‘Download’ button will be there.
Click on the Download button and follow the prompts.

What to do if you didn’t set up your account before you completed purchase.

You will have what is known as a ‘guest’ account.
Please don’t create another account, as your downloads will be in the guest account.
Please wait til you receive the ‘Invitation to create account” email.
Then click on the link in that email. The link only is valid for 24 hours so please check your email. If the link expires, please contact me and I can send a new invitation.
It will take you to my website so you can complete your account registration.
Please set up your account using a password you will remember.
Once you have done that, head to my website and log in to your account, using the details you provided earlier.
You then click on your name; this is located on the top right hand side of the page. This will take you to your ‘Order History’ and all you need to do then is click on the order number and the ‘Download’ button will be there.
Click on the Download button and follow the prompts.

Remember that there are NO refunds on PDF patterns.

Remember that I am located in Australia, so time differences may mean that your shipping or invitation email may be delayed, if you purchase when it is my night time.
I also have ‘Live Chat’ so if you need help or have any questions relating to products, and I’m online just click on the chat bubble at the bottom of the screen.
I hope this info helps.